Delivery & Returns

Delivery
We ship our watches throughout Morocco and internationally.
Orders are processed within 24 to 48 business hours after confirmation.
Delivery times vary between 2 and 7 working days depending on the destination.
Each order is carefully packaged to ensure the safety of your watch.

Once the order has been shipped, a confirmation email containing the tracking number will be sent to you.

Returns & Exchanges
You have 14 days from receipt of your order to request an exchange or return.
The product must be new, unworn and in its original packaging .
Returns are the responsibility of the customer, except in the case of an error or defective product.

To initiate a return, please contact our customer service at:
📩 contact@lunore.com

After receipt and verification of the product, the refund will be made within 5 to 10 working days to the initial payment method.